The Limits of Democracy

  1. A library vendor conducts user testing.
  2. The vendor develops new or revised features based on their results.
  3. Librarians voice complaints about the changes.
  4. Not wanting to lose business, the vendor rolls back their updates, possibly before they even see the light of day.

Further Reading

Unlisted

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John Hubbard

John Hubbard

Librarian at Washington University in St. Louis